Analyst I Operations Reporting and Workflow Coordinator Job at SGS Consulting, Texas

YUlxZ0NuWDZuKy9sS1EvSHVrL2pnK0NFRkE9PQ==
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Review weekly operational and performance reports for accuracy and relevance.
  • Analyze data to identify trends, gaps, and opportunities for improvement.
  • Recommend and support implementation of process changes based on insights.
  • Present findings clearly and concisely to stakeholders.
  • Create operational tickets based on identified issues or stakeholder requests.
  • Track tickets from initiation through resolution, ensuring timely updates and follow-through.
  • Coordinate with internal teams to resolve issues and close tickets efficiently.
  • Maintain a running log of all tickets, including creation date, status, progression notes, and final outcomes.
  • Ensure logs are updated regularly and accessible for reporting and audit purposes.
  • Provide summaries or dashboards of ticket activity to leadership as needed.
  • Partner with cross-functional teams to ensure alignment of priorities and execution.
  • Communicate clearly and professionally with stakeholders at all levels.
  • Organize and facilitate discussions to resolve issues and drive improvements.

Skills:

  • Data Analysis, Ticket Management, Excel, Power BI, Tableau, Jira, ServiceNow, Zendesk
  • Experience with reporting tools (e.g., Excel, Power BI, Tableau).
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)

Education/Experience:

  • Bachelor's degree preferred

Job Tags

Similar Jobs

HEALTHCARE RECRUITMENT COUNSELORS

Pediatrician Tampa Bay FL Job at HEALTHCARE RECRUITMENT COUNSELORS

 ...Pediatrician Tampa Bay FL Physician-Owned Practice | Outpatient Only | Full time Join an established, physician-owned pediatric practice serving families in the Tampa Bay area. We're seeking a Board-Certified Pediatrician (ABP) to join our growing outpatient team... 

NSNA

Mechanical Design Engineer II Job at NSNA

 ...Nippon Seiki, located in Auburn Hills, MI, is a tier one supplier of instrument clusters and head-up display units for FCA US, General Motors, BMW, Honda, Harley Davidson, Suzuki, Polaris, Arctic Cat and other OEM's. Purpose of Job The Mechanical Design Engineer... 

Maryland Treatment Centers, Inc.

Human Resources Assistant Job at Maryland Treatment Centers, Inc.

 ...substance abuse, dual diagnosis, mental health, special education, and prevention services. We are looking for a Full Time Human Resources Assistant . Responsibilities: The overall responsibility of the Human Resources Assistant is to provide administrative... 

Winter Services Inc

Seasonal Full-Time Customer Service Representative - Overnight Call Center Job at Winter Services Inc

 ...Seasonal Full-Time Customer Service Representative Overnight Call Center Evening, over nights and weekend shifts available! Winter Services, LLC is seeking dependable and flexible Seasonal Full-Time Customer Service Representative Overnight Call Center to work... 

Glanbia Nutritionals

Senior Mobility Specialist Job at Glanbia Nutritionals

 ...products in 130 countries worldwide. We are adding a Senior Specialist, Mobility to support the Global Mobility Manager in the COE to...  ...consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age,...