Call Center Agent Job at Pawfect Shine, Milwaukee, WI

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  • Pawfect Shine
  • Milwaukee, WI

Job Description

Pawfect Shine is looking for a friendly and dependable Call Center Agent to assist customers with grooming appointments and general service questions. This entry-level position is ideal for someone who enjoys helping customers and communicating in a professional and welcoming manner.

Responsibilities

  • Answer incoming customer calls in a friendly and professional manner
  • Assist customers with scheduling grooming appointments
  • Confirm, update, and reschedule appointments
  • Provide basic information about available grooming services
  • Answer routine questions from pet owners
  • Collect and confirm appointment information
  • Communicate important customer information to the salon team
  • Support other customer service responsibilities as needed

Qualifications

  • High school diploma or equivalent preferred
  • Clear and professional communication skills
  • Friendly and patient personality
  • Good listening and organizational skills
  • Ability to manage multiple customer requests
  • Comfortable speaking with pet owners
  • Reliable and punctual

Compensation & Benefits

  • $18–$26 per hour , depending on experience
  • Full-time, on-site position
  • Paid training
  • Supportive team environment
  • Opportunities for professional growth and advancement
  • Employee discounts on eligible services

About Pawfect Shine

Pawfect Shine is a professional pet grooming business focused on providing quality grooming services and a positive experience for pets and their owners. Our team values professionalism, cleanliness, safety, compassionate pet care, and excellent customer service.

Job Tags

Hourly pay, Full time

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