Chat Support Specialist Job at Careerscape, Massachusetts

YklxakFYNzVtZVRySVEzRHVFbnJoKzJDRkE9PQ==
  • Careerscape
  • Massachusetts

Job Description

Careerscape is hiring a Chat Support Specialist to join our remote customer support team. In this role, you'll assist customers through live chat by answering questions, resolving issues, and providing product or service information. You'll deliver exceptional customer experiences while maintaining fast response times and accurate documentation. This is an excellent opportunity for individuals with strong written communication skills who enjoy helping customers in a remote environment.

Responsibilities

  • Respond to customer inquiries through live chat
  • Resolve customer concerns accurately and professionally
  • Provide product and service information
  • Troubleshoot basic customer issues
  • Escalate complex cases to the appropriate department
  • Document customer interactions in company systems
  • Meet response time and customer satisfaction goals
  • Collaborate with internal teams to ensure timely resolutions

Requirements

  • High school diploma or equivalent
  • Excellent written communication skills
  • Strong problem-solving and multitasking abilities
  • Basic computer and typing proficiency
  • Strong attention to detail
  • Ability to work independently in a remote environment
  • Reliable internet connection and dedicated workspace
  • Previous customer service or chat support experience is a plus but not required

Benefits

  • Fully remote work environment
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Employee assistance program
  • Professional development opportunities
  • Career growth opportunities

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

Job Tags

Full time

Similar Jobs

Closet Factory - Houston

Custom Cabinet Installer Job at Closet Factory - Houston

We need to add to our team of cabinet installers. Cabinets are cut in our factory and assembled on-site. We install custom cabinets in closets, pantries, garages and other areas across the home. You must have a good attitude and always be aware that you are working... 

Merck & Co.

HIV Customer Representative - Phoenix Mirror Job at Merck & Co.

Job DescriptionThe HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer...

Dropoff, Inc.

Owner Operator Route Delivery Driver - Must Own Van Job at Dropoff, Inc.

 ...Owner Operators Only Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to...  ...proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and... 

FST Technical Services

Senior Electrical Commissioning Project Engineer Job at FST Technical Services

 ...data centers to advanced manufacturing environments, our work sits at the intersection of engineering precision and real-world execution. We are looking for a Senior Electrical Commissioning Project Engineer who can lead from the front, solve complex technical... 

HSBC Global Services Limited

Transactional FX Specialist North America - Director Job at HSBC Global Services Limited

 ...our communities, and the planet we all share. Ready to grow our Transactional FX business across the Americas? Why HSBC HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity...