Job Description

SUMMARY: The Compliance Representative I position supports the Compliance department by ensuring accuracy, adherence, and readiness of compliance-sensitive orders throughout pre-processing and fulfillment workflows. This role manages daily order monitoring, validation, and verification of custom order materials while maintaining organized documentation, supporting cross-functional communication as directed, and producing internal and customer-facing label materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor daily order activity for assigned compliance accounts, correcting errors when possible or escalating when necessary.
• Review PO windows, freight terms, and shipping details to ensure alignment with customer and internal requirements.
• Prepare and upload portal documents, generate and print labels, and gather required information for pre-alert submissions.
• Receive, organize, and verify custom stickers/labels against order specifications.
• Communicate discrepancies or missing information to the Custom Orders department.
• Log, store, and prepare verified materials for pickup by Value Added departments.
• Provide updates or information to Customer Service, Logistics, and Claims under the direction of Compliance leadership.
• Support internal communication and coordination needs as instructed.
• Monitor and sort the shared Compliance inbox, identifying and escalating time-sensitive communications.
• Route emails appropriately and maintain organized folder structures.
• Create and print internal specialty labels and rack labels.
• Build and maintain label templates for Compliance accounts.
• Generate custom label samples for internal or customer review.
• Capture and supply photos documenting custom sticker placement for customer approval.
• Identify workflow or process issues and recommend improvements.
• Perform additional duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES: As assigned  

SUPERVISORY RESPONSIBILITIES: None  

QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS REQUIRED:

• Strong communication skills, both verbal and written.
• Professional and customer-service-oriented demeanor.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Self-motivated with the ability to work independently.
• Willingness to learn new systems and technologies.
• High attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Strong proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Zendesk experience is a plus.

EDUCATION AND EXPERIENCE: 1–2 years of relevant work experience preferred.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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