Job Description

Contact Representative - State Farm Agent Team Member

Part-Time | 15-20 Hours per Week

Joe Sarrio State Farm Agency is looking for a part-time Contact Representative to help connect with current lead opportunities and support our sales team. This is a great entry-level opportunity for a high school student, college student, or someone looking for flexible part-time office work.

This position does not require an insurance license. The primary focus of this role is to make outbound calls, gather interest and basic information, and pass qualified opportunities to licensed team members.

Benefits

• Hourly pay: $11/hour
• Flexible part-time schedule
• Approximately 15-20 hours per week
• Incentive pay may be available for qualified opportunities that result in quoted business
• Opportunity to gain professional office, customer service, and sales experience
• Company events

Role Description

As a Contact Representative for Joe Sarrio State Farm Agency, you will help our team connect with current system opportunities and prospective customers. You will make outbound calls, gather basic information, identify interest, and help schedule next steps for the sales team.

This role is ideal for someone who is friendly, professional, reliable, and comfortable speaking with people by phone. We are looking for someone who can follow a process, work efficiently, and help keep opportunities moving forward.

Responsibilities

• Make outbound calls to current lead and opportunity lists
• Gather customer interest and basic policy/contact information
• Identify qualified opportunities and pass them to the sales team
• Schedule follow-up appointments or next-step conversations when appropriate
• Maintain accurate notes on customer interactions
• Assist with non-licensed office tasks as needed
• Communicate in a professional, friendly, and efficient manner
• Follow agency processes and compliance guidelines

Qualifications

• Friendly and professional phone presence
• Comfortable making outbound calls
• Reliable, punctual, and coachable
• Strong communication skills
• Ability to follow a process and stay organized
• Comfortable working in a busy office environment
• Able to handle rejection and stay motivated
• High school or college students are welcome to apply
• No insurance experience required
• No insurance license required

Compensation

$11 per hour

Part-time schedule of approximately 15-20 hours per week .

Additional incentive pay may be available for qualified opportunities that result in quoted business.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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