Customer Support Representative-II Job at ExcelGens, Inc., Remote

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  • ExcelGens, Inc.
  • Remote

Job Description

Schedule: Saturday Wednesday, 9:00 AM 6:00 PM CST

Location: Remote

We are looking for an operations/customer support professional to support client's growing Meal Manager program . You will manage daily and hourly quality operations, identify fulfillment issues, execute SOPs, use internal tools, and regularly interact with customers, merchants .

Responsibilities:

  • Monitor daily operations and identify fulfillment challenges.
  • Execute and provide feedback on SOPs and operational processes.
  • Resolve customer, merchant, and Dasher issues.
  • Support new pilots and emerging operational initiatives.
  • Collaborate cross-functionally to improve quality and fulfillment.

Requirements:

  • Strong verbal communication and attention to detail.
  • Ability to adapt to changing priorities.
  • Experience in account management, customer support, operations, logistics, or delivery .
  • Slack and Zendesk/Salesforce experience required.
  • Last-mile logistics or delivery customer service experience preferred.
  • SQL experience is a plus.
  • Flexibility to adjust the weekly schedule as needed.

Job Tags

Hourly pay, Remote work

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