The Level II Guide will act as the personal interpreter of cultural, historical, and natural resources while providing support to guests in an outdoor environment. Responsibilities of the position may vary by Aramark location based on client requirements and business needs.
• Leads guests on organized and educational excursions
• Greet guests and provide an orientation of all safety and necessary equipment concerns, basic etiquette, area regulations, safety procedures, resource protection
• Adheres to safety policies and procedures to ensure safety of guests
• Guides will ensure guide compliance with operations Manual and Contracts
• Be aware of MSDS sheets books and be able to use this information when necessary
• Guides should test the communications equipment prior to operation
• Must be a knowledgeable guide for clients, and provide support and reassurance
• Guides will be responsible for educating self on the local ecology, geology, history, and culture to be well-prepared to provide information and answer guests' questions.
• Ability to provide interpretation in a variety of settings
• Ability to choreograph your tour to educate and engage visitors of all ages and backgrounds.
• Adheres to cash handling policies and procedures
• Ensures security of company assets and a safe work environment through daily maintenance and housekeeping
• Works in conditions that involve exposure to unusual elements and extreme temperatures
• Maintains excellent customer service and a positive demeanor towards guests, customers, clients, co-workers, etc.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
• Must have some experience guiding in the same or related environment
• Multi-lingual skills a plus
• Training in First Aid protocols such as Wilderness First Responder, Wilderness Advanced First Aid, Wilderness EMT or EMT/Paramedic preferred
• Sit, stand and walk for varied amounts of time
• Demonstrates interpersonal and communication skills, both verbal and written
• Must be available to work flexible hours
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
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