Technology Success Specialist Job at MRINetwork Jobs, Atlanta, GA

YW9PZ0RuVDJuT1BxSndySnYwL2pqZWVERWc9PQ==
  • MRINetwork Jobs
  • Atlanta, GA

Job Description

Technology Success Specialist

Location:  Peachtree Corners, GA

Schedule:  Full-time, in-office

 

Our client is a growing franchisor supporting more than 300 locations nationwide. They are seeking a Technology Success Specialist to support the rollout of a new mobile platform and improve the overall technology experience for franchise owners.

This is not a traditional help desk role. The right person will resolve issues, educate users, identify recurring problems, and find ways to make support faster and more scalable through better documentation, automation, and AI tools.

Responsibilities

  • Support franchise owners using a new mobile business platform, Microsoft 365, Salesforce, and other applications
  • Own support requests from initial contact through resolution
  • Diagnose whether an issue is technical, process-related, or a user training need
  • Proactively connect with franchise owners by phone or screen share when email is not effective
  • Create help articles, FAQs, and other user-friendly resources
  • Identify recurring issues and recommend process improvements
  • Partner with Product, Development, Operations, and Training during technology rollouts
  • Respond with urgency when system issues impact a franchise owner’s ability to serve customers

Qualifications

  • Experience supporting SaaS platforms or business applications
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to learn new technology quickly and manage issues independently
  • Microsoft 365 experience required
  • Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus

This is an excellent opportunity for someone who enjoys solving problems, working directly with users, and improving how technology support is delivered across a growing organization.

Occasional evening or weekend availability may be required for urgent issues or major technology rollouts.

Job Tags

Permanent employment, Full time, Work at office, Afternoon shift

Similar Jobs

Pawz Sit N Stay

Pet Sitter / Dog Walker Job at Pawz Sit N Stay

 ...award-winning, well-established professional pet care company with opportunities for growth. We prioritize employee and client safety with thorough policies and procedures. We are an insured and bonded company. Employees can earn incentives and bonuses for referring... 

Welo Global

Remote Bulgarian SEO Specialist Job at Welo Global

 ...research, utilizing keyword planners, and optimizing content, among other responsibilities....  ...to English Data Handling and Management SEO Copywriting...  ...understanding of best practices for various search engines, including Google, Bing, Baidu, and others... 

SGS Consulting

Research Associate - III Job at SGS Consulting

 ...including database analyses using administrative claims or electronic medical records, as well as observational studies such as prospective...  ...Education/Experience: Advanced degree in health services research, health policy, pharmacy, public health, epidemiology, health... 

Cox Media Group

Digital Journalist (Part-Time) - Atlanta Radio Job at Cox Media Group

 ...Location:GA-Atlanta Job Title: Digital Journalist (Part-Time) - Atlanta Radio Position Overview Cox Media Group (CMG) Atlanta Radio has an exciting opportunity for a Digital Journalist for WSB-FM News. We are building something big at CMG, connecting audiences... 

Rep-Lite

Associate Sales Representative - Medical Device Sales - 16 Job at Rep-Lite

 ...Associate Sales Representative Calling early career candidates with entry level experience from the following industries: Medical...  ...abilities Valid driver's license with the ability to travel throughout the assigned territory, with 25-50% travel - including...